Our Technology
We utilize Pastel Accounting as our Accounting and CRM system. All records are saved on our cloud based server which is accessible online by our team. Our IT preferred supplier is available to us 24/7 and ensures that all information is backed-up daily. The above, along with our in-house generator ensures that we have a viable contingency plan in place; and are able to run effectively in cases of power outages and/or unforeseen disasters.
The Process Flow
- The Client contacts our offices with an enquiry.
- We establish in detail the plumbing problem being experienced and/or project requirements, gaining as much intel as possible in order to brief our team effectively. We know what questions to ask. For larger projects, both the Operations Manager and Project Manager attend briefing meetings with the client.
- For larger projects, teams are accurately briefed regarding the job specification by the Project Manager
- All information gathered is recorded on the job card on our CRM platform
- Manager For emergencies, whilst we have our client on the line we are already dispatching a team providing them with as much detail as possible.
- Please note that we will make the necessary arrangements to have the respective area/building/complex's water shut off in order to commence with a project. We try and work around our clients; so if it is more convenient at a specific time/day we would arrange accordingly.
- Once the site has been assessed the senior plumber onsite will contact the Operations Manager to provide a detailed assessment, thereafter a quotation will be submitted to the client either in writing or verbally if an emergency. Should the client be onsite the senior plumber will discuss their assessment with the client, the solution proposed, etc.
- Throughout the project, the Operations Manager is in close liaison with the team and provides feedback to the client. For larger projects, the Project Manager will be onsite regularly to check on project quality and progress.
- The Operations Manager will obtain detailed information regarding a job completed and photographs of the completed job; and load to the job card on the CRM platform.
- The Operations Manager will contact the client to obtain feedback from the client.