Reliable Fleet
Our fleet are well maintained reliable vehicles, company branded and extremely neat.
Utilizing Equipment/Tools
We invest in the very latest equipment/tools to ensure speed in undertaking projects.
Market-Related Pricing
We are committed to offering clients competitive pricing & market related pricing.
Timeout Service
Once we have received a call from a client and ascertained how urgent the request is, we dispatch a team accordingly. In fact, for emergencies whilst we have the client on the line we are already dispatching a team and briefing them whilst they are on route. We keep the client informed of the approximate time that the team will be arriving at their premises.
Forging Lasting Relationships
We build relationships by being a reliable plumbing provider that cares about our clients. We take pride in the quality of the service we provide and communicate with the client throughout the project, as well as actively following up on service levels after a job is completed. We take feedback very seriously
Cleanliness
weunderstand our client's need for cleanliness from their preferred plumber. We confidently state that our jobs are extremely neat; we keep and leave our work area tidy every single day. In addition, you can expect our team arriving in branded vehicles attired in branded clothing. Our image is extremely important to us; and we uphold this value throughout the company.
Effective Communication
We receive accurate and detailed project requirements from the client. Information regarding a project is relayed in-depth to the responsible team and the Operations Manager liaises with the team and client throughout the project. Once a project is completed, we follow-up with the client on service levels.
Respect
We educate our staff on how to ensure the client's property, equipment and belongings are respected and looked after. We believe stringently that the client is paying our invoice and if we do not respect the client's items then the client will not respect our invoice.